We are a small but dedicated team! If an item is printed, we will ship it out within 2 working days. If it is a product that we need to print, it may take up to an extra 2 working days. If we encounter a delay or need to reorder blank stock & expect it to take any longer, we will contact you & let you know. If for some reason your order is urgent get in contact first & we can try some magic or at least be flat out honest about likely times.
Art by Rebecca Jane does not provide tracking or insurance for any goods. Should you desire tracking or insurance please email us here with details of the items you wish to order and we will provide you with a quote that includes tracking and or insurance.
Shipping within Australia can take 3 - 7 working days, International shipping is estimated at 10 - 15 working days, however may be more on some occasions and we are at the whim of postal services and courier companies.
We take no responsibility for items that are lost in transit. Should your order not arrive we will happily provide a receipt for proof of sending. If this seems unreasonable we are happy to quote for tracking and insurance.
Measurements are provided as approximates and may vary slightly between identical items due to manufacting processes, as well as conversion from imperial to metric units...
If a refund is requested prior to dispatch of goods we are happy to provide one, minus any transaction fees we incur. PayPal does NOT refund fees incurred, one of the reasons we highlight direct deposit as our preferred method of payment.